Terms and Conditions for Booking and Payment

As soon as the booking is confirmed and paid.

Payment must be made no later than the due date stated on the invoice. Bookings made through the website are paid immediately by card.

If you do not pay on time, your booking will be cancelled.

A booking fee is added to all reservations made by phone or email. Book through our website and we’ll waive the booking fee!

If the cancellation is made 21 days or more before arrival, the full amount will be refunded, excluding any booking fee.

If the cancellation is made later than 21 days but at least 3 days before arrival, 60% of the total booking cost must be paid. The booking fee is non-refundable.

If there are legitimate reasons for the cancellation, supported by a certificate from, for example, a doctor, authority or insurance company, the full amount will be refunded except for the booking fee. 

Valid reasons for cancellation include:

If the cancellation is made less than 3 days before arrival, 100% of the total booking amount must be paid, excluding the booking fee. This does not apply if a certificate can be provided in accordance with the valid reasons for cancellation.

For changes made after payment has been completed, a rebooking fee will be charged. This does not apply if a certificate can be provided in accordance with the valid reasons for cancellation.

Dogs
Dogs are allowed in cabins for an additional fee. This must be notified in advance or at the latest upon check-in.

Complaints:

Any complaints must be made as soon as possible and directly on site. To be considered for compensation, claims must be submitted in writing no later than 14 days after the departure date.

The rental agreement will be terminated immediately if:

If the agreement is terminated due to any of the above reasons, the party must immediately vacate the cabin or room and is not entitled to any refund of the rental amount.

Note: Unless otherwise agreed, all guests must be over 20 years of age or accompanied by a legal guardian.

If any of our accommodation is left uncleaned, a cleaning fee will be charged afterwards.
An hourly rate applies.

If you have any questions or if anything is unclear, please feel free to contact us.

Flottsbro is owned by Huddinge Samhällsfastigheter, a municipal property company in Huddinge Municipality.

Huddinge Samhällsfastigheter AB

Box 1143, SE-141 24 Huddinge

Phone number: .+46 8-535 327 00.

Org. nummer 556536-9666

Please contact us if you have any further questions.

Flottsbro is responsible for the processing of the personal data you provide.
Your personal data will be processed by Flottsbro for the purpose of managing bookings and payments. The data may also be used for marketing purposes by Flottsbro and by Swecamp, the network to which Flottsbro belongs.

This includes marketing of Flottsbro’s and Swecamp’s own products and services, as well as other products and services offered on behalf of companies and organizations that Flottsbro and Swecamp cooperate with.

You have the right, once per year and free of charge, to request in writing which personal data about you has been registered, and to receive information about any recipients to whom the data has been disclosed.
You also have the right to request correction of any inaccurate or changed information at any time, and to notify us if you object to the use of your data for marketing purposes.